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Warranty Policy

Last updated: August 24, 2026  |  Effective August 24, 2026  |  www.prestigehyperbaric.com

Warranty is not a return right. A covered warranty remedy is repair or replacement at Prestige’s option; it is not a right to cancel an order or demand a refund. The Return, Cancellation, Freight Damage, and Warranty Policy controls return, cancellation, freight-damage, and warranty claims.

1. Eligible new equipment only

For eligible new capital equipment purchased directly from Prestige and expressly identified on the sale order or product page as warranty-covered, the standard warranty covers verified defects in materials and workmanship during normal intended use. For personal residential use, the standard term is 3 years or 1,000 accumulated operating hours, whichever occurs first. For paid commercial/clinical use, the standard term is 1 year or 1,000 accumulated operating hours, whichever occurs first. The hour meter is the controlling record where one exists.

“No-Fuss” means Prestige will review a properly documented claim and, if it determines a covered defect exists, repair or replace the defective component at no charge under the controlling policy. It does not mean automatic approval, cash refund, whole-unit replacement, shipping reimbursement, coverage for ordinary wear, or coverage for product selection, installation, compatibility, cosmetic preference, or misuse.

2. Equipment that may be eligible

Warranty eligibility must be stated in the sales order or product page. Examples that may be eligible when so stated include new Prestige chamber packages, new Prestige cold plunges, expressly designated red-light capital equipment, and expressly designated clinical PEMF equipment. A new concentrator supplied as part of an eligible chamber package is subject to the separately stated oxygen-purity threshold and all hour/maintenance conditions. A standalone replacement part does not inherit the warranty of the parent unit.

3. Explicit exclusions

Oxygen Analyzer Premium, Constant O2 Monitoring Kit, every oxygen analyzer, oxygen sensor, analyzer cell, calibration item, oxygen mask, BIBS mask or mask bib, cannula, tubing, hose, filter, battery, lamp/bulb, seal, gasket, zipper, liner, mattress cover, sanitizing/cleaning item, PPE, consumable, wear item, a-la-carte spare part, customer-installed part, custom-cut product, installed accessory, service, digital item, used product, marketplace product, and third-party product are excluded from the No-Fuss 3-Year Warranty. Oxygen analyzer/sensor products carry no warranty of any kind.

Also excluded: normal wear and tear; consumable depletion; cosmetic changes that do not affect function; product misuse; accident, impact, puncture, liquid damage/submersion; improper power, plumbing, ventilation, pressure, temperature, humidity, or duty cycle; failure to follow the manual/maintenance schedule; unauthorized modification or repair; unauthorized installation; prohibited electronics in a chamber; missing/altered serial labels; altered/reset/bypassed hour meter; and use of a residential unit in commercial/clinical service.

4. Warranty claims

Before any return or service, email prestigehyperbaric@gmail.com or call 727-591-4268 with the order number, serial number, hour-meter reading, product photos/video, and a clear description. Prestige may require remote diagnostics, a paid or warranty-covered diagnostic visit as applicable, troubleshooting, maintenance records, and inspection before deciding coverage. Do not send equipment back without written instructions. If the issue is not covered, Prestige may quote parts, labor, travel, shipping, and service before work begins.

5. Questions?

For warranty questions or claims, contact Prestige before sending any product: