Shipping Policy
Shipping timeframes
Shipping rates and estimated delivery times are calculated at checkout based on the destination and the size/weight of the items ordered. The following timeframes are estimates, not guarantees:
- Parcel orders: 1–3 business days handling plus 2–7 business days transit (estimated 3–10 business days total).
- Freight / oversized orders: 3–10 business days handling plus 5–14 business days transit (estimated 8–24 business days total). Freight deliveries may require appointment coordination.
You will receive a confirmation email with tracking information once your order ships. Delivery dates are estimates, not guarantees, except where a written sales order expressly states otherwise. Prestige will comply with applicable shipment-delay laws. If we cannot ship within the time clearly stated at purchase (or the applicable default time), we will provide the legally required delay/cancellation/refund notice for unshipped merchandise.
Freight delivery inspection and damage claims
For every freight or oversized delivery:
- Inspect before signing and while the driver is present. Check carton/crate condition, count, punctures, crushed corners, moisture, broken bands, and visible product damage.
- Do not sign “clear,” “received in good condition,” or equivalent if damage or shortage is visible. Write a specific exception on the Bill of Lading/delivery receipt (for example: “crate punctured on left side; crushed lower corner; possible concealed damage”), photograph the condition, and keep a copy. If damage is substantial, refuse the shipment and note the reason.
- Send the claim package within 24 hours of delivery: order number, serial number (if available), delivery receipt/BOL, all photos/video, and a description to prestigehyperbaric@gmail.com. For concealed damage, notify us within the same strict 24-hour period, preserve all packaging, and do not discard, repair, install, or move the product beyond what is necessary for safe inspection until Prestige/carrier authorizes it.
- Cooperate with the carrier inspection and preserve the product, crate, packaging, and documents. Failure to follow this procedure can prevent a carrier recovery and may limit Prestige’s ability to offer a non-required accommodation.
For verified transit damage reported under this procedure, Prestige may, at its option, arrange repair, replacement part(s), replacement, carrier claim handling, or another remedy required by law. Freight damage does not create a general right to cancel a correctly delivered order.
Delivery responsibility
The buyer must provide a correct delivery address, safe access, an adult receiver, and any required appointment response. Carrier delays, weather, routing, access problems, or other events outside Prestige’s control do not make a product returnable. For cancellation and return eligibility, including freight and made-to-order equipment, see the Return, Cancellation, Freight Damage, and Warranty Policy.